Tag Archives: Ulster Bank

Roy Questions Ulster Bank CEO at Stormont Committee

Transcript of exchange between Roy Beggs MLA and Jim Brown CEO Ulster Bank at Stormont, 5/7/12 Mr Beggs: You said that you still have five days of back processing to do. I should put on record my thanks to your front line staff. You have put them in an impossible situation, and I thank them for the way in which they are trying to deal with it. A constituent of mine contacted me yesterday evening. He is a pensioner, and he was trying to transfer funds to make sure that his mortgage payment went through. There was no visibility, and it was not possible for him to do that. A businessman e-mailed me this morning. He lodged — sorry, placed — some cheques with you on 11 June, some of which have still not cleared. When will there be online visibility so that people can see the progress that you … Continue reading

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Beggs Questions Ulster Bank Top Brass

Ulster Unionist MLA Roy Beggs Jnr took the opportunity this morning to question Ulster Bank senior managers at a Stormont committee meeting. East Antrim MLA and Finance committee member Roy Beggs MLA said: “It appears that finally a significant amount of effort is being expended by Ulster Bank and RBS management in trying to resolve this issue and providing additional information to customers through the additional 100 staff that have been drafted in to support local customers. Front line staff must be commended for their efforts to assist customers given the almost impossible situation that they have been placed in since the loss of the banking IT system.” “The Ulster Bank crisis has come at huge cost to customers, individual businesses and even non-Ulster Bank customers who are awaiting payment from individuals and businesses who bank with the Ulster Bank.  It will also have come at a considerable cost to … Continue reading

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Beggs hits out at Ulster Bank’s second class service to customers

Ulster Unionist MLA Roy Beggs has hit out at Ulster Bank’s treatment of its local customers as unacceptable, describing it as second class when compared to how the rest of the RBS group has been treating their customers. The East Antrim representative, who also sits on the Assembly’s Finance committee, said: “We are now ten days into this crisis and it is absolutely intolerable that local people who are customers of the Ulster Bank still cannot access their funds. I am extremely concerned that the Ulster Bank, which is part of the RBS Group, has treated local customers as second class when compared to how its sister companies, the Royal Bank of Scotland and Nat West have been treating their customers. Why should the technical problems result in more severe delays here than in other areas? RBS and Nat West Banks have opened over 1,000 of their branches from 8am … Continue reading

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